Refund policy

At Roobai Store, we take pride in the quality and craftsmanship of every fiber decor piece and water fountain we create.

Returns
You may request a return within 10 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.

Due to the handcrafted and delicate nature of our fountains and decor pieces, please inspect your item immediately upon delivery and report any issues within 48 hours.

To start a return, contact us via WhatsApp at [03084413921] or email [mahtabmirza@gmail.com] with your order number, photos of the item, and reason for return.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-7 business days, or arranged via bank transfer for cash-on-delivery orders.

Non-Returnable Items
- Customized or made-to-order fountains
- Items damaged due to customer mishandling, incorrect installation, or misuse after delivery
- Items without original packaging

Damaged or Defective Items
If your fountain or decor piece arrives damaged, cracked, or defective, contact us within 48 hours of delivery with clear photos of the damage. We will offer a replacement part, full replacement, or refund at no additional cost.

Questions
For any questions about returns or refunds, reach us at [Insert Email] or WhatsApp [Insert Number].